Refund policy
Haown 30-Day Refund & Return Policy
At Haown, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You may return any physical product purchased on https://www.haown.com subject to the terms below.
1. Return Reasons & Cost Responsibility
Product Issues (Defects/Damage): If the return is due to product quality problems, defects, or damage caused during transportation, Haown will provide a free exchange or a full refund. We will cover the return shipping costs.
Personal Reasons (Buyer's Remorse): If the return is due to personal reasons (e.g., you changed your mind, don't like the style, or ordered the wrong size), the customer is responsible for the return shipping costs.
2. Eligibility for Returns
To be eligible for a return & exchange:
1. The light fixture must be in the same condition as received.
2. The light fixture must be unused and uninstalled.
3. The return must include all original items, accessories, and manuals, in their original packaging.
4. You must provide the receipt or proof of purchase (Order Number).
3. Return Processing Fees
1. Return Processing Fees: No restocking fee. You will receive a 100% full refund.
2. Refund Processing Time: Once your returned item is received and inspected, approved refunds will be processed within 5 business days and credited back to your original method of payment.
4. How to Return Your Item
Step 1: Contact us at service@haown.com within 30 days of receiving your item, stating the reason for return and providing your order number.
Step 2: Our team will confirm your eligibility, and you will be responsible for obtaining the RMA (Return Merchandise Authorization) required for the return.
Step 3: Ship the item back to our designated return center.
Designated Return Center (For U.S. Orders): GOODNICE TECHNOLOGY LIMITED, 5521 Schaefer Ave, Chino, CA 91710, United States (Note: Returns are only accepted with prior authorization from our team. Please do not send items back without contacting us first).
5. Order Changes & Cancellations Orders can be modified or canceled before shipment for a full refund. Once an order is "In Transit" or has been processed for shipping, it cannot be canceled. If you refuse a package in transit, you will be responsible for the resulting shipping costs incurred.
6. Non-Returnable Items We will not accept returns for:
Items without proof of purchase.
Requests made beyond the 30-day return period.
Items that have been assembled, installed, or altered.
Items scratched or damaged due to improper handling or installation by the user.
7. Warranty & Quality Assurance
Two-Year Warranty: All products come with a 2-year warranty covering manufacturing defects. This does not cover normal wear and tear or misuse. We reserve the right to request photo/video evidence to assess the issue and replace parts at our discretion.
Damaged Items Upon Arrival: Please inspect your order upon receipt. If the item is defective or damaged, contact us within your 30-day return window. We will provide replacement parts or a new fixture free of charge.
Contact Us
For any questions regarding returns or refunds, please reach out to:
Email: service@haown.com
Address: ROOM B, 15/F KIN HING INDUSTRIAL BUILDING, 17-23 SHEK KIN STREET, KWAI CHUNG, NT, HK, 999077